Technical Consultant
About Us
Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. We have passionate and technologically savvy people working here, we’re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything!
You will be part of a dedicated team with the intrinsic motivation of delivering the best-in-class partner ennoblement and support experience to our Dynamics Partners and Customers. The technical consultant will have the opportunity to actively contribute to product development initiatives while ensuring seamless integration and deployment of solutions across our partner ecosystem. You will be part of a team with some of the most highly skilled employees in the industry that are working with Microsoft Dynamics AX and D365FO.
Key Responsibilities
- Serve as first/primary contact for our customers for (remote) service and technical support requests on To-Increase solutions for Dynamics AX and D365FO.
- Analyse, Investigate and Prioritize support cases and provide acceptable workarounds and solutions to our partners and customer located world-wide.
- Communicate in a customer centric way, and be pro-active and thorough in your communication, both verbal and in writing.
- Assist your own (more functional oriented) support team on technical analysis of incoming support cases.
- Design and develop small customizations together with customers and functional consultants.
- Assist the To-Increase development team in delivering incident resolutions, software fixes and software testing.
- Able to replicate the problem scenario in standard environments, perform technical triage for non-replicable support cases and be able to provide workarounds where possible.
- Maintain a high level of professionalism, empathy, communication, and business acumen across multiple customers at the same time.
- Contribute and maintain the To-Increase knowledge base repository.
- Achieve high customer satisfaction, measured by outstanding CSAT score.
- Maintain SLAs for responsiveness and resolution for our customer support cases
What You Need to Be Successful (Minimum Qualifications):
- Minimum 5+ years of experience in Microsoft Dynamics AX development, specializing in X++ and object-oriented development, across both AX 2009 and AX 2012.
- Completion of a full-time Bachelor's or Postgraduate degree in Engineering.
- Preferably, experience in Integrations.
- Foundational functional understanding of standard Dynamics AX system functions such as Trade & Logistics (T&L), Project Accounting, postings, roles and permissions, workflows, and batch jobs.
- Basic understanding of Microsoft Active Directory, Microsoft Server OS, Microsoft SQL Server, and networking infrastructures.
- Preferred experience with Visual Studio Online (VSO).
- Technical implementation experience is advantageous.
- Proficiency in D365 Technical Fundamentals, with knowledge of AX2012 technical fundamentals considered advantageous.
- Competence in LCS Functional and Technical aspects.
- Familiarity with D365O Azure Deployment, with prior experience in AX2012 OTAP being beneficial.
- Experience in Installation & Configuration, along with Technical Application Management.
- Proficiency in .NET development.
- Additional technical implementation experience is advantageous.
- Knowledge of ISV deployments is desirable.
Further on
- Excellent communication skills in English, both verbally as in writing.
- Strong team player and high customer & commercial orientation with a pro-active attitude.
- Ability to work with international partners / customers.
- Experience working with international partners / customers.
- Previous experience in cross-cultural working environments is highly advantageous.
- Availability to work in US shift timings from 13:00 to 21:00 EST.
Why Work for Us?
While we are focused on creating top-quality ERP solutions, it also reflects on our team. Emphasizing on our people-first philosophy, at To-Increase, we genuinely strive for an environment that drives innovation, well-being, and community feeling.
On the job, you will be given ample opportunities to learn on the job and continuously grow and improve yourself. With an inclusive culture, we recognize that every individual is different and allow the flexibility to work the way that suits them, which in turn helps generates creativity, problem-solving, and sustainability that wouldn’t otherwise be possible.
- People-oriented culture: Informal, non-hierarchical, people-oriented culture where every voice counts, and people are encouraged to be themselves.
- Hybrid workplace: Flexible working arrangement, creating a better work-life balance to improve employee motivation, performance, productivity and reduce stress.
- Emotional/Mental-health support (well-being): Free and unlimited access to mental health support with OpenUp to drive an employee’s overall health and wellbeing.
- Career progression: Competitive salary and opportunities to grow, where you are given the freedom to take on the challenges head-on, dictating your own career path.
- Diversity: International and culturally diverse environment with colleagues, clients, and partners from different countries, bringing different perspectives and insights.
- Microsoft ISV partner: Leading ISV that is a Microsoft Gold Partner with premium industry solutions for Dynamics 365 with our 16+ years of industry experience.
- Locations
- Hyderabad
- Remote status
- Hybrid Remote
Hyderabad
Benefits
-
An interesting job
Not just a job – but a career and role where you can make a real difference -
An open company culture
To-Increase is a challenging, inspiring and dynamic business environment with an open and direct company culture -
Great development opportunities
We are an ideal environment for improving your skills and expertise -
A fantastic team
Enthusiastic colleagues that will make your day!
Positive environment...
Our people describe our culture as innovative. We are always aspiring to deliver the most creative solutions for our customers, therefore we value each other and that’s why everyone’s voice is heard. Of course we work hard, but we never forget to have fun with our team. We value a good atmosphere and mutual respect. To-Increase offers a positive environment with many avenues for professional development.
About To-Increase
Technical Consultant
Loading application form
Already working at To-Increase?
Let’s recruit together and find your next colleague.