Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. We have passionate and technologically savvy people working here, we’re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything! We pride ourselves to be selected to be part of the elite 1% Microsoft Inner Circle out of the 64K global partners & ISV’s, for 17 years consecutive years, incl. 2020-2021.

We are looking for a talented and passionate Customer Experience Intern (internship) for 4-6 months.

As a Customer Experience  Intern, most of your work is dedicated to supporting our Customer Success team in this hyper-growth stage. This support consists of a combination of short-term activities and strategic initiatives to improve the quality and efficiency of our services.

You will learn a lot about building customer relationships, software implementations, and how a B2B technology scale-up business is organized. You will be an integral part of our Customer Success team, who are happy to support your personal growth and share their knowledge and experience in project management and software implementations with you.
What you’ll do:

• Have good understanding of the current suite of To-Increase tools utilized for customer engagement purposes.
• Construct a customer experience portal with the aim of enhancing digital customer experience and community building.
• Create the customer experience portal using assortment of tools, procedural methodologies, and industry best practices
• Research and understand how the findings could also help with customer 360 information exchange between internal teams;
• Present findings and next steps, including solutions, processes, costs, and any other requirements to build the customer experience portal.

What you’ll bring

• Excellent verbal and written communication in English, analytical, and problem-solving skills.
• A highly organized and structured individual who can multitask with ease.
• You thrive in a scale-up environment by being flexible, energetic, and a "doer" who is decisive and results-oriented.

What we’re looking for:

• Penultimate or final year of bachelor's degree in digital transformation, customer experience design, communication, community building, customer education.
• Interest in digital customer experience solutions, communication, community building, SaaS, and general software.
• Ready to work 32-40 hours per week.
• Interested in the potential of transitioning to a full-time position upon completion of the internship.
• For this position, we are looking for someone who is already based in The Netherlands.

Why Work for Us?

While we are focused on creating top-quality ERP solutions, it also reflects on our team. Emphasizing on our people-first philosophy, at To-Increase, we genuinely strive for an environment that drives innovation, well-being, and community feeling.

On the job, you will be given ample opportunities to learn on the job and continuously grow and improve yourself. With an inclusive culture, we recognize that every individual is different and allow the flexibility to work the way that suits them, which in turn helps generates creativity, problem-solving, and sustainability that wouldn’t otherwise be possible.

  People-oriented culture: Informal, non-hierarchical, and people-oriented culture where every voice counts, and people are encouraged to be themselves. 

Hybrid workplace: Flexible working arrangement, creating a better work-life balance to improve employee motivation, performance, and productivity and reduce stress. 

Emotional/Mental-health support (well-being): Free and unlimited access to mental health support with OpenUp to drive an employee’s overall health and wellbeing.

Career progression: Competitive salary and opportunities to grow, where you are given the freedom to take on the challenges head-on, dictating your own career path.

Diversity: International and culturally diverse environment with colleagues, clients, and partners from different countries, bringing different perspectives and insights.

Microsoft ISV partner: Leading ISV that is a Microsoft Gold Partner with premium industry solutions for Dynamics 365 with our 16+ years of industry experience.