To-Increase is a leading software solutions company that specializes in providing innovative business applications and offers a wide range of software solutions, including ERP (Enterprise Resource Planning) and D365 (Microsoft Dynamics 365) add-ons, industry-specific solutions for manufacturing, distribution, professional services, and more. Their solutions are built on the Microsoft platform, utilizing technologies such as Dynamics 365, Azure, Power BI, and Office 365, to empower organizations with advanced capabilities and enable digital transformation.

What You'll Do 

As a Customer Success Manager at To-Increase, you will be at the forefront of driving customer satisfaction and adoption of our solutions. You will proactively manage a portfolio of 'Tier 1' and 'Tier 2' customers in UK&I plus North America regions, building strong operational & commercial relationships with various stakeholders, and becoming their trusted advisor. With your innovative mindset and strategic approach, you will help customers unlock the full potential of our products and drive business value.

Your Main Responsibilities

As we continue to experience rapid growth, the responsibilities may evolve to adapt to our changing needs and expanding operations.

• Manage UK&I plus North America regions, and customers in your region through their journey with To-Increase, advocating for them to drive adoption of our solutions and managing all day-to-day communication.
• Build strong operational and executive relationships with all customers through their implementation of our products.
• Develop a deep functional understanding of the features and benefits of our products and work with the customer to demonstrate how these will provide value to their business.
• Manage customer interactions in a manner that establishes credibility and trust as their trusted advisor.
• Collaborate cross-functionally to guide customers through an optimal customer journey.
• Constantly assess each customer’s level of adoption across the applications and identify areas of improvement.
• Turn challenges into opportunities by identifying signs of customer dissatisfaction, mitigating churn risks, and proactively managing retention within your region
• Identify upsell/cross-sell opportunities by understanding customer needs and aligning them with our product offerings.

• 3+ years of Customer Success/Account Management experience, preferably within a SaaS environment.
  
• Consistent track record of achieving personal and team goals.
• History of thriving in a rapidly changing environment.
• Internal & External stakeholder Management.
• Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives.
• Strong communication skills, both written and verbal.
• Ability to quickly grasp and distinctly explain technological and business concepts.
• Bachelor’s degree or equivalent experience.

Why Work for Us?

• While we are focused on creating top-quality ERP solutions, it also reflects on our team. Emphasizing on our people-first philosophy, at To-Increase, we genuinely strive for an environment that drives innovation, well-being, and community feeling.
  
• On the job, you will be given ample opportunities to learn on the job and continuously grow and improve yourself. With an inclusive culture, we recognize that every individual is different and allow the flexibility to work the way that suits them, which in turn helps generates creativity, problem-solving, and sustainability that wouldn’t otherwise be possible.

• People-oriented culture: Informal, non-hierarchical, people-oriented culture where every voice counts, and people are encouraged to be themselves.
• Hybrid workplace: Flexible working arrangement, creating a better work-life balance to improve employee motivation, performance, productivity and reduce stress.
• Emotional/Mental-health support (well-being): Free and unlimited access to mental health support with OpenUp to drive an employee’s overall health and wellbeing.
• Career progression: Competitive salary and opportunities to grow, where you are given the freedom to take on the challenges head-on, dictating your own career path.
• Diversity: International and culturally diverse environment with colleagues, clients, and partners from different countries, bringing different perspectives and insights.
• Microsoft ISV partner: Leading ISV that is a Microsoft Gold Partner with premium industry solutions for Dynamics 365 with our 16+ years of industry experience.