About Us

Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. We have passionate and technologically savvy people working here, we’re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything!

What You'll Do -

Customer Success Manager

Customer Success can and does mean many things in different companies. The essence of our customer success team is customer obsession. This is embraced by all teams in To-Increase and we all work closely to provide excellent customer experience every day.

You will be responsible for the Benelux region and own a set of customers from onboarding to renewal, working closely with the customers to understand their strategic objectives. You will collaborate with cross-functional teams internally to ensure that customers are achieving their desired results using our solutions, and champion the customers voice for continuous improvement.

Your main responsibilities (we're scaling fast, so these may change as we grow):

What you will be doing

• Manage up to 40 ‘Tier 1’ customers in your region through their journey with To-Increase, advocating for them to drive adoption of our solutions and managing all day-to-day communication.
• Manage all ‘Tier 2’ customers in your region.
• Build strong operational and executive relationships with all customers through their implementation of our products.
• Develop a deep functional understanding of the features and benefits of our products and work with the customer to demonstrate how these will provide value to their business.
• Manage customer interactions in a manner that establishes credibility and trust as their trusted advisor.
• Collaborate cross-functionally to guide customers through an optimal customer journey.
• Constantly assess each customer’s level of adoption across the applications and identify areas of improvement.
• Identify signs of customer dissatisfaction, mitigate churn risks, and manage retention within your region.
• Unearth upsell/cross-sell opportunities.

What you should have

• 3+ years of Customer Success/Account Management experience, preferably within a SaaS environment.
• Consistent track record of achieving personal and team goals.
• History of thriving in a rapidly-changing environment.
• Internal & External stakeholder Management.
• Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives.
• Strong communication skills, both written and verbal.
• Ability to quickly grasp and distinctly explain technological and business concepts.
• Bachelor’s degree or equivalent experience.

Why Work for Us

• Great Company Culture. We have an informal, non-hierarchical and people-oriented culture where your voice counts, and you can be yourself. And we genuinely strive for a good work/life balance for everyone and you also have a lot of flexibility to organize your workdays that suits you.
• Build your own career. You have the freedom take on the challenges you want and thereby creating the career you feel is right for you.
• International environment. You will work with colleagues from all our different offices, and with international customers, network of partners and Microsoft.
• Fast growing company with ambition. You will work for a leading ISV that is a Microsoft Gold Partner with premium industry solutions, where you will have ample opportunities to learn on the job and continuously grow & improve yourself.

• We will give you the opportunity to work and learn from a team of experienced HR professionals
• You will have the chance to work independently on your own projects

Come as you are

Your gender, religious beliefs, sexual orientation, skin color or pink hair are part of who you are. To-Increase is an equal opportunity employer and we stand for equality and inclusion. If you’re a team player, an expert and are ready to shine, we would love to welcome you to the team.