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Technical consultant- ISV

You will be part of a dedicated team with the intrinsic motivation of delivering the best in class partner ennoblement and support experience to our Dynamics Partners and Customers. He/she will have the opportunity to work with product development and manage the full process ranging from idea to standard features and solutions that are sold through our global partner network. He/she will be part of a team with some of the most highly-skilled employees in the industry that are working with Microsoft Dynamics AX and D365O.

RESPONSIBILITIES : 

  • Serve as first/primary contact for our customers for (remote) service and Technical support requests on To-Increase solutions for Dynamics AX and D365O;
  • Analyse, Investigate and Prioritize support cases and provide acceptable solutions to our partners and customer located world-wide;
  • Secure pro-active and thorough communication, both verbal and in writing, in response to support requests;
  • Assist you own (more functional oriented) support team on technical analysis of incoming support cases;
  • Assist the To-Increase development team in delivering incident resolutions, software fixes and software testing;
  • Learn new advanced solutions on Dynamics AX and D365O;
  • Able to replicate the problem scenario in standard environments, perform technical triage for non-replicable support cases and be able to provide workarounds where possible;
  • Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time;
  • Contribute and maintain the To-Increase knowledge base repository

REQUIREMENT & EXPERIENCE  

  • Bachelor's degree (CA/ICWA/MBA/Equivalent) in accounting or equivalent work experience.
  • At least 3 years of experience with Microsoft Dynamics AX development (X++, object-oriented development) in both AX 2009 and AX2012;
  • Preferably with experience in Integrations 
  • Base functional knowledge of standard Dynamics AX systems functions (T&L and Project accounting), postings, roles and permissions, work flows, batch jobs;
  • Basic understanding of Ms Active Directory, Ms Server OS, Ms SQL server and networking infrastructures;
  • Experience with Visual Studio Online (VSO) is preferred;
  • Technical Implementation experience will be an added advantage;
  • Proven certifications on AX2012 and LCS;
  • AX2012 / D365) Technical fundamentals
  • LCS Functional and Technical
  • AX2012 OTAP / D365O Azure Deployment
  • Installation & Configuration
  • Technical Application Management
  • .NET development skills
  • Technical Implementation experience will be an added advantage

Further on  

  • Excellent communication skills in English, both verbal as in writing;
  • Strong team player and high customer & commercial orientation with a pro-active attitude;
  • Ability to work with international partners / customers. 
  • Experince working with international partners / customers;
  • And experience with cross-cultural working will be an added advantage;

 

ABOUT TO INCREASE 

Our mission is simple: Help our customers solve complex business matters using digital solutions that are easy to use.  At To-Increase, we have energetic, passionate and technologically savvy people. We are proud of the awards we have received and proud of the trust we get every day from our more than 2000 customers!

Or, know someone who would be a perfect fit? Let them know!

Hyderabad

500032
500032 Hyderabad Directions info@to-increase.com View page

Benefits

We think our workplace is amazing and together we work every day to make it even better for you and your colleagues.

We will give you:

  • An interesting job

    Not just a job – but a career and role where you can make a real difference

  • An open company culture

    To-Increase is a challenging, inspiring and dynamic business environment with an open and direct company culture

  • Great development opportunities

    We are an ideal environment for improving your skills and expertise

  • A fantastic team

    Enthusiastic colleagues that will make your day!

Positive environment...

Our people describe our culture as innovative. We are always aspiring to deliver the most creative solutions for our customers, therefore we value each other and that’s why everyone’s voice is heard. Of course we work hard, but we never forget to have fun with our team. We value a good atmosphere and mutual respect. To-Increase offers a positive environment with many avenues for professional development.

Already working at To-Increase?

Let’s recruit together and find your next colleague.

email
@to-increase.com
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